Dressing your little one is something special, and we want you to feel confident when you shop with Toptenpk. If your order isn't quite right, this page explains your options for returns and exchanges.
Please read it before you order. If you have any questions, our team is happy to help.
Returns and exchanges at a glance
Pick the option that fits. Both need the item in its original condition.
Return
7days from delivery
Request a return within 7 days of receiving your order. Requests made after 7 days can't be accepted.
Undamaged and unused
In its original condition
All original tags attached
In its original packaging
Exchange
3 to 5days from delivery
If the size or color isn't right, request an exchange within 3 to 5 days of receiving your order.
Size issue, such as too small or too large
Color issue, such as not matching what you ordered
Item meets every condition below
Condition of the item
Every returned or exchanged item must be:
Not damaged
Not worn
Not washed
Not altered
Tags and packaging intact
We ask for this so every item can be checked fairly and stays in its original condition. Please keep the tags on until you're sure about the fit and color.
How to request a return or exchange
Six steps, from your message to the final decision.
Contact us in time
Message us within your window (7 days for returns, 3 to 5 days for exchanges) on WhatsApp at +92 306 4060258 or email support@toptenclothing.store.
Share your order details
Please include:
Your full name and order number
The phone number or email used for the order
The product(s) you want to return or exchange
Whether you want a return or an exchange
The reason. For exchanges, tell us the size or color you need
[Photos of the product, if required. Confirm before publishing]
We review your request
Our team checks your request against this policy and confirms whether it's eligible. We may contact you if we need more information.
Send the product back
If your request is approved, we'll explain how to send the item to us. [Add return address or pickup instructions]
Product inspection
When we receive the item, we inspect it against the condition requirements. Items that are damaged, worn, washed or altered, or that are missing original tags or packaging, may not be accepted.
Final confirmation
Once the inspection is complete, we'll let you know the outcome of your request.
Conditions and limitations
Requests must be made within the time limits above.
Items must be unused, unworn, unwashed and unaltered.
Original tags and packaging must be intact.
Every returned or exchanged item is inspected before a request is completed.
Items that don't meet these conditions may be declined.
Frequently asked questions
How long do I have to return an item?
You can request a return within 7 days of receiving your order.
How long do I have to exchange an item?
You can request an exchange within 3 to 5 days of receiving your order.
Why can I exchange an item?
Exchanges are available when there is an issue with the size or color of the product.
Can I return or exchange an item I have washed?
No. Items must be unwashed, unworn and unaltered to be accepted.
What if I removed the tags?
Original tags and packaging must be intact. Items without them may not be accepted.
How will I know if my request is approved?
Our team reviews your request and contacts you with the result.
What happens if the item doesn't pass inspection?
Every returned or exchanged item is inspected on arrival. If it doesn't meet the condition requirements, we may not be able to complete the return or exchange, and we'll tell you if this happens.
Who pays for return shipping?
[Confirm and add who covers return shipping charges]
How and when will I get my refund?
[Confirm and add refund method, timeline, and how Cash on Delivery orders are handled]
Can I return or exchange sale items?
[Confirm and add whether sale or discounted items are eligible]
How do I contact you?
WhatsApp +92 306 4060258 or email support@toptenclothing.store, Monday to Saturday, 10:00 AM to 7:00 PM.
Not sure if your item qualifies?
Message us before sending anything back and we'll guide you through it.
