Privacy Policy

1 Information We Collect

Information you give us

• Name, phone number, and email address
• Shipping and billing address
• Order details (items, sizes, quantities)
• Messages you send us through contact forms, email, WhatsApp, or social media
• Account details, if you create an account (name, email, password)

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages you visit, products you view, and time spent on the site
• Referring website or advertisement that brought you to us
• Cookies and similar technologies (see Section 6)

Payment information

We do not store your full card details. Online payments are handled by secure third-party payment providers. If you choose Cash on Delivery, we only collect the delivery information needed to complete your order.

2 How We Use Your Information

We use your information to:

• Process, confirm, and deliver your orders
• Contact you about your order, including delivery updates, returns, or exchanges
• Provide customer support and answer your questions
• Improve our website, product range, and size guides
• Send promotions, offers, and new arrivals, only if you've agreed to receive them
• Prevent fraud and keep our website secure
• Meet legal and tax obligations

3 Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted partners who help us run the store:

• Courier and delivery companies, to deliver your parcel (name, phone number, address)
• Payment providers, to process online payments securely
• Website and e-commerce platform providers, to host and operate the store
• Marketing and analytics tools, such as Google Analytics and Meta (Facebook/Instagram), to understand site traffic and show relevant ads
• Legal authorities, if required by law or to protect our rights

These partners may only use your data to provide their services to us.

4 Order Confirmation Calls and Messages

For Cash on Delivery and other orders, we may contact you by phone, SMS, or WhatsApp to confirm your order and delivery details. This is a service message, not marketing.

5 Marketing Communications

If you subscribe to our emails or messages, we'll send you news about new collections, sales, and offers. You can unsubscribe at any time by clicking "unsubscribe" in any email or by messaging us at toptenpk30@gmail.com or WhatsApp +92 306 4060258. Unsubscribing will not affect order-related messages.

6 Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but some features, such as checkout, may not work properly without them.

7 Data Security

We take reasonable steps to protect your information, including secure (HTTPS) connections and restricted access to customer data. However, no online system is completely secure, and we cannot guarantee absolute security.

8 Data Retention

We keep your information only as long as needed to fulfill orders, provide support, and meet legal and accounting requirements. After that, it is deleted or anonymized.

9 Your Rights

You can contact us at any time to:

• Request a copy of the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data, subject to legal requirements
• Opt out of marketing communications

To make a request, contact us using the details in Section 13. We'll respond within a reasonable time.

10 Children's Privacy

Our products are made for babies and young children, but our website is intended for parents and guardians. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

11 Third-Party Links

Our website may link to third-party sites, such as social media pages or courier tracking pages. We are not responsible for their privacy practices, so please review their policies separately.

12 Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date. Continued use of our website means you accept the updated policy.